LOST & FOUND
The Ferry's Lost and Found Office is open Monday through Friday from 8:00 am – 4:00 pm. It is located in the St. George Terminal waiting room, next to the NYPD Police Room. For additional information, or Lost and Found assistance, please call 311. Outside of New York City please dial 212-NEW-YORK (212-639-9675). Passenger Service Staff will search for the lost object and call the passenger back directly with the results of the search.
Free WiFi services are available in each terminal and also on all the ferries.
Pets, other than service animals as defined by the Americans with Disabilities Act, are not allowed in the facilities and/or onboard the ferry boats, unless they are caged and/or muzzled.
All passengers are subject to random screening by NYPD and K9 personnel. Passengers refusing to random screenings will not be allowed to board the vessel and will be asked to leave the terminal. Staten Island Ferry terminals are under 24/7 CCTV surveillance. Please note: NYPD is present on all Staten Island Ferry vessels and stationed in both terminals.
Both terminals are equipped with escalators and elevators and operate within ADA guidelines. Authorization to board on the lower level will only be issued with proper supporting documentation. For further information, please call 212-839-3061, Monday through Friday between 8:30 am and 4:30 pm, all other times please dial 311. You may also email your request and documentation to firstname.lastname@example.org. Please allow 3 to 5 business days for processing.