Please remain seated until the ferry is docked. Avoid large crowds of people all at the forward end of the ferry. Sit spread out as there is plenty of room on the ferries. Help limit the spread of COVID-19 and protect your fellow riders and the crew members keeping the ferries running for your use.
NYC DOT’s Staten Island Ferry Passenger Service office, located inside St. George Ferry Terminal, is closed effective March 21, 2020 until further notice.
Please contact 311 to schedule a lost and found pick up or to request a ferry late note.
Both terminals are equipped with escalators and elevators and operate within ADA guidelines. Passengers using wheelchairs are encouraged to use lower-level boarding at both the Whitehall and St. George Terminals. All passengers are required to comply with applicable U.S. Coast Guard Security Regulations regardless of which level they board from. The Staten Island Ferry does not carry cars. Pets, other than service animals as defined by the American with Disabilities Act, are not allowed in the facilities and/or on the ferry boats, unless they are caged and/or muzzled. Free Wi-Fi service is available at both terminals.
1 Bay Street Staten Island NY 10301
The Staten Island Ferry Terminal has been transformed from a drab, dirty waiting area to a bright, clean transportation gateway. The new terminal features large windows allowing for views of the harbor and high ceilings to provide a well-lit, open environment. There will be a wide range of shops and restaurants, and an outdoor plaza. The transportation connections for ferry, bus, train, and car have been vastly improved. The new terminal incorporates dramatically improved conditions for commuters and visitors. One of the most noticeable changes in the terminal waiting room is the removal of the harbor side brick wall, which has been replaced with a 40-foot tall glass wall. The Art Commission said, "People who are waiting for a ferry boat will be able to look out and see it coming. The new terminal is a true oasis and a fitting gateway for Staten Island." The renovations have established a truly modern transportation hub for over 70000 daily riders. Passengers at St. George can enjoy enhanced dining options, and a new outdoor promenade will ease existing pedestrian access between Bay Street and the terminal.
The terminal also contains upgraded restrooms, public address system and new signage. A Photovoltaic louver system will save 25% of the energy needed to operate the facility. Other "green" features of the facility include an 18,000-square-foot living roof which will support living vegetation of local flora is visible from the public viewing area of a waterfront plaza atop the terminal building. Instead of a storm water drainage system, run-off will be collected in a cistern and used to irrigate the soil of this roof-top garden. The New York City Economic Development Corporation administered the project on behalf of the Department of Transportation. The New York office of Hellmuth Obata + Kassabaum was the architect for the project, and construction management services were provided by Skanska USA
4 Whitehall Street New York NY 10004
The new Whitehall Ferry Terminal encompasses a total area of 200,000 square feet, including, a 19,000-square-foot waiting room, 6,000 square feet of concessions, 10,000 square feet of office space, and 10,000 square feet of ancillary support and ferry operation rooms. The previous terminal building was badly damaged by fire in September 1991. An interim waiting room was opened in December 1992. In October of 1992, an international design competition, sponsored by the Economic Development Corporation and the Department of Transportation, was held to select an architectural firm to design the new terminal.